Latest AI and tech news

Underwriters at carriers and MGAs lose up to 40% of their time to manual submission work, and loss runs are one of the biggest offenders. Reading multi-year loss histories by hand means reconciling formats, re-keying claim counts, and calculating tot...

It's 4pm on a Friday. A client needs a certificate of insurance before a vendor contract closes at 5. An account manager drops what they're doing, verifies the policy, checks the coverage limits, and pulls the policy details to fill out the certifica...

Read up on September's leading AI and insurance stories driving industry momentum, regulatory progress, and business change....

The EU's AI regulations changed for insurance carriers, MGAs, and TPAs last month, and almost none of them are dealing with just one law. These rules apply to any organization that places an AI system on the EU market or whose AI output touches EU cu...

Nearly every commercial submission starts with an ACORD form, and every quote can stall there. An underwriter or admin keys 60 or more fields per submission by hand, which takes 10 to 15 minutes on a clean form before anyone even looks at the risk....

By now, most insurance leaders have heard they need AI governance in place. What almost nobody explains is what that actually means day to day, or how a team knows whether the program it built is working. Most insurers can describe their AI governanc...

A demand letter lands in a shared claims inbox on a Friday afternoon, sitting between a status update and a routine renewal notice. Nothing about it looks urgent until someone opens it, and by then the response clock has already been running for hour...

The key AI and insurance stories driving market activity, regulatory developments, and operational change this August....

An AI budget case for insurance needs more than proof of what the technology can do. One of the most overlooked factors in whether that case succeeds is resistance to change. People find it uncomfortable to do their jobs differently, and that discomf...

A property submission arrives with a Statement of Values spread across six spreadsheet tabs, three more schedules in PDF, and a scanned page with handwritten notes across 340 locations. Re-keying all of that by hand takes most of a day, so teams ofte...

A single claims packet can run 30 or 40 pages, carrying a demand letter, a police report, three photos, and a repair estimate, all stapled together with no cover sheet and no claim number in sight. Multiply that by every channel documents arrive thro...

Check out the latest news and insights to stay in the know about the trends and innovations driving the insurance industry forward....

Most insurance teams spend significant time evaluating AI before they buy it. They benchmark accuracy, test edge cases, and run pilots. That’s the right instinct. But the quality assurance (QA) work that actually determines whether an insurance AI de...

Eighty-six percent of insurers are confident AI can deliver on their business goals, but only 27% have anything running in production. The three most common reasons come down to data quality problems, security concerns with no clear owner, and ROI th...

Every new loss raises the same question: is it covered? It sounds like a simple question, but in practice it’s the most consequential judgment in the claims workflow. The answer sets the initial reserve, triggers the reservation of rights, and determ...

Here's your roundup on the latest AI and insurance news moving markets, regulators, and operations this month....

Your CFO approved the AI budget six months ago. Your team evaluated vendors for eight weeks. Implementation kicked off last quarter. And today, your underwriters are still manually keying data from ACORD applications into the same system they were us...

Every policy in your book has an expiration date you’ve known about for a year. And yet, when renewal season arrives, the scramble is real. Files are incomplete. Loss runs are stale. Brokers haven’t responded. Underwriters who should be evaluating ri...

Adding AI to existing insurance workflows and expecting different results is a common mistake in insurance AI adoption....

As generative AI matures across underwriting, claims, and policy servicing, the insurers gaining the most ground share a common trait.  They have stopped asking whether the technology can be trusted and started building the structures that make it tr...

Across every functional layer of insurance – underwriting, claims, servicing, and beyond – AI-driven workflows are fast becoming central to how insurance work gets done. But as these systems take on greater responsibility, anyone deploying or oversee...