Latest AI and tech news
Agentic AI is helping us do things we couldn’t do before. But could it also be weakening the skills we already have?...
The AI model itself is no longer the differentiator it once was. Enterprises increasingly have access to the same powerful foundation models. What will separate the leaders is something far more valuable: the context of their business. Customer relat...
Gather ’round, Datablazers. It’s spooky season, and we’ve got your monthly dose of what Datablazers are reading, writing, watching, building, and talking about in the latest Datablazer Roundup....
You built your reputation one conversation at a time. The question now is whether you can keep that up as more people show up asking for help....
People bring their own ideas to AI, give it context it can’t infer, and check answers they remain responsible for. How could the experiences we design make those contributions easier?...
Consider the following scenario: You try to delete an unused field on Account, but it is referenced in an obsolete flow version from eighteen months ago that nobody remembers building. You open the flow, scroll its version history, and start deactiva...
RCS is delivers a new standard of mobile messaging that delivers rich, interactive experiences across both Apple and Android products. Unlike SMS and MMS, RCS messages are capable of:...
As Agentforce Coworker evolves, so do we. Teams of all sizes are finally getting a chance to activate artificial intelligence (AI) agents to get further, grow faster, and be everywhere their customers want them to be. And now, a digital teammate like...
The TDX 2027 Call for Participation (CFP) is officially open. Submit your session proposal by 5:00 p.m. PT on November 16, 2026 for an opportunity to share your expertise at one of the leading events for the global Salesforce Architect Community....
At Dreamforce, we made a simple promise: people don’t have to come to Salesforce to get work done. Salesforce comes to them. With SIforce, the full power of Salesforce now shows up in Claude, in Slack, in Lightning – wherever work happens....
For decades, marketing and sales have operated like two departments in the same building who never quite share a hallway. Marketing generates interest; sales chases it down, often too late, with too little context, and no shared view of what’s actual...
Published for the Trailblazer Community 20th Anniversary Series....
Salesforce’s latest report surveyed 2,000+ agentic AI decision-makers across 20 countries — and 21% of them run small and medium businesses just like yours....
Time is money, especially during the holiday shopping season when every second matters for your brand’s bottom line. When merchandisers spend hours clicking through catalog hierarchies, or developers burn an entire afternoon building custom workaroun...
Dreamforce is always an exciting experience, but with so many announcements, innovations, and conversations happening at once, it can also be a lot to process. As a Serviceblazer Community Group Leader, I wanted to bring our community together after ...
When a hot lead goes cold, it’s rarely because your product wasn’t right for them. It’s because someone forgot to follow up, a quote sat in someone’s inbox for three days, or your team spent more time searching for the last customer conversation than...
On October 21, 2026, the PHP project released PHP 8.5.12, 8.4.27, 8.3.36 and 8.2.35 to address CVE-2026-109618 and CVE-2026-109619....
Agents and humans are working closer together than ever before....
As enterprise data architectures grow increasingly complex, bridging the gap between raw data stores and business users becomes critical. Tableau Semantics (built natively on Data 360) translates raw database schemas into your business’ language with...
For Salesforce ISV partners, a one-size-fits-all licensing model can mean leaving revenue on the table. When every user receives the same level of access, partners face a difficult tradeoff: charge the same price regardless of usage, or offer lower-c...
Data 360 is a powerful platform for ingesting, processing, unifying, and activating customer data from various sources. However, architecture choices can significantly impact credit consumption. Organizations can incur unnecessary costs through ineff...
Dreamforce 2026 marked a shift for Life Sciences: from promise to proof. We spent the last several quarters building and selling the vision. Now, we’re helping our customers move from early adoption to real, live implementations and measurable value ...
Winter is almost here, and it’s bringing our biggest wave yet of agentic capabilities to Marketing Cloud. This release pushes deeper into autonomous discovery, planning, content creation, and campaign optimization, all designed to move marketers from...
The industry is shifting from simple inventory tracking to intelligent lifecycle orchestration. AI agents are replacing spreadsheets, ticket queues, and static dashboards – making hardware management feel like a conversation, not a process....
It’s 7 a.m. and you haven’t had coffee yet. Your inbox already has forty unread messages (which is a good problem to have). But it’s also overwhelming. An AI inbox management can save your morning by handling this....
Here we all are, searching what “headless software” means. Everyone is talking about headless this and headless that — and every tool being together. You can see the value, but … What does it all mean?...
Salesforce has been named a Leader in the 2026 IDC MarketScape for Worldwide Agentic AI Platforms, the first Vendor Assessment for this market. The IDC MarketScape evaluated 25 vendors arriving from enterprise applications, automation, data science, ...
You spend years building organic search into a reliable source of demand, then watch that traffic plummet. AI referrals take off, but you can’t see what buyers asked or why you made the shortlist. Website conversions are down. Yet marketing-influence...
Mobile work is drowning in administrative overhead. Workers estimate that 18% of their working hours, more than 7 hours per week, are wasted on admin tasks. And 43% of organizations we surveyed still rely on paper logs in the field....
Share My Meals, a nonprofit that recovers prepared meals and delivers them safely to communities in need across New Jersey, New York City, and Pennsylvania, just delivered 230,000 meals in 2025, up from 62,000 in 2023. The technology team grew by hal...
An account executive opens a $5M expansion that the CRM marks “Commit” and asks an agent for the next best action. Working from the CRM alone, the agent does the sensible thing: it drafts an email to close the deal. It is confident and wrong....
Voice is the oldest interface people have, and it is the hardest one to get right when a conversation has to end in real work. Built for the demands of enterprise work, Launa-Omni aims to make talking with AI feel more direct while preserving the acc...
If you manage complex dealer networks, you know that legacy technologies can limit both your team and your buyers. As a leading manufacturer of engines and parts for lawn, landscape, and other commercial and residential equipment, Kawasaki serves cus...
When it comes to early career talent, AI fluency is no longer a differentiator—it’s the baseline. Generative AI and autonomous agents are reshaping how we work, meaning that today’s emerging professionals intuitively know how to collaborate with AI....
Are you a business owner? How about a technical expert? The chances that you’re both are slim. But, non-techies are capitalizing on the market out there because of the boom in artificial intelligence (AI), which has made tech easier to understand and...
Raise your hand if you’ve worked with influencers before. The term influencer always seemed out of reach for startups and growing marketing teams, but now, with AI and marketing reaching far beyond what we used to have, it’s possible. And even more t...
On the code we scan at depth, the volume of findings is now the constraint: frontier models plus an agentic harness surface more real, exploitable findings than engineering can absorb. We can find vulnerabilities faster than engineering teams have hi...
When you decide to train your AI tools, you aren’t just setting up software; you’re onboarding your most valuable partner to help handle the daily workload. What does it mean to train your AI tools?...
Salesforce is rolling out a wave of Service Cloud innovation — enabling global organizations to leverage our native contact center, improving autonomous service experiences with self-optimizating agents, empowering every human rep to be your best rep...
I’ve seen it more times than I can count: a worker filling out spreadsheets, using sticky notes and a shared inbox, with a tailored org open in the background, waiting silently. The system works. The automations fire. The integrations sync. And yet t...
Dreamforce may be behind us, but the innovations announced at the event are just beginning to roll out. For the Salesforce Platform, the Winter ‘27 release has a little bit of everything. From automating DevOps with the Agentic Developer Lifecycle to...
Tableau deployed its own agentic analytics system internally (as “Customer Zero”) to tens of thousands of our own Salesforce employees, before asking any customer to do the same. What we discovered shaped everything about how we built the product....