How Revolut uses AI voice to solve problems 8x faster for customers #ai I RAAIS 2026

Hear how an AI voice system, powered by LLMs, resolves user issues 8x faster than traditional chatbots. With a 25,000 calls/month volume and growing, it's proving faster, easier, and more convenient. #AIVoice #Chatbot #CustomerService #LLM #techinnovation Watch the full video with Nikolay Donets of Revolut: https://www.youtube.com/watch?v=ueSn7zTDDWY Nikolay runs Machine Learning Engineering at Revolut, where his org builds the AI platform behind the company's production models, from classical ML to GenAI. His teams ship the governance, evaluation, release, and cost controls that keep regulated AI running in production across a global financial super-app. He holds a PhD in engineering, with earlier work on control systems and predictive maintenance for. --- The Research and Applied AI Summit (RAAIS) is a community for entrepreneurs and researchers who accelerate the science and applications of AI technology for the greater good. The London-based AI conference is a one-day event covering machine learning, deep learning, reinforcement learning, data science, healthcare and life sciences. RAAIS is presented by The RAAIS Foundation, a non-for-profit with a mission to education and research in AI for the common good. Past speakers have included researchers and leaders from Google DeepMind, Anthropic, ElevenLabs, Isomorphic Labs, Meta, Poolside, Black Forest Labs, Odyssey, Recursion Pharmaceuticals, Benevolent AI, Graphcore, Darktrace, Niantic, Stanford, Berkeley, Cambridge, UCL, the University of Toronto, the Broad Institute of Harvard and MIT, the Tony Blair Institute, The New York Times, and Bloomberg. RAAIS: https://raais.co/ The RAAIS Foundation: https://www.raais.org/ Air Street Capital (https://www.airstreet.com/) is a venture capital firm investing in AI-first companies. The State of AI Report: https://www.stateof.ai/ Air Street Press: https://press.airstreet.com/