Éric Petitgand CEO Crédit Mutuel at Adopt AI - Keynote: Investing in Intelligence: The Next Wave

[🎬 Replay of the CEO Stage at the #AdoptAI Grand Palais: @Éric Petitgand, CEO of @Crédit Mutuel Alliance Fédérale, on “Investing in Intelligence: The Next Wave”] Discover the vision of Éric Petitgand on transforming a leading mutualist group into an AI-augmented organization, in a conversation moderated by Jean-Philippe Desbiolles, Managing Director Financial Services & Generative AI EMEA Leader of IBM. Backed by a decade of strategy through their "Cognitive Factory," Crédit Mutuel Alliance Fédérale demonstrates how technological independence and social values become major competitive advantages in the era of GenAI. 📖 Download the CEO #report: https://lnkd.in/eDdkJkYT 💡 Key takeaways: 🔹 Sovereign Optimism & Internal Mastery: Unlike many of its peers, the group has maintained total internal mastery of its processes and infrastructures. This autonomy allowed for a seamless pivot toward GenAI in late 2022, supported by strategic partnerships with European leaders like @Mistral AI to ensure long-term technological sovereignty. 🔹 Natural & Intuitive Adoption: The transition from "traditional" AI to GenAI marks a shift in culture: while classical AI required heavy change management, GenAI is being adopted intuitively by employees. The challenge is no longer technical buy-in, but the seamless integration of this power into the daily workflow to drive real value. 🔹 The Trust Equation (Trust = Adoption = ROI): In the banking sector, innovation is impossible without trust. The group established a "GenAI Trust Charter" with strict rules on transparency and explainability. By making these ethical standards enforceable, they transform technology into a proof of reliability rather than a source of opacity. 🔹 Human-Centric Social Contract: AI must serve the human, not the other way around. Crédit Mutuel refuses to make people an "adjustment variable" in the AI economy. The strategy focuses on augmentation: liberating teams from low-value tasks to reposition them into high-level advisory roles. As the group’s mantra states: "A project for the people, by the people." 🗣️ Éric Petitgand highlighted: "The human is not the adjustment variable for AI. If it becomes so, believe me, we have a rather dark future." 👏 Special thanks to @Éric Petitgand for sharing how Crédit Mutuel Alliance Fédérale combines technological performance with mutualist commitment to design the bank of tomorrow. 📅 Mark your calendars: the next edition of #AdoptAI returns to the Grand Palais in Paris on December 3rd & 4th, 2026!