A cyber incident rarely starts with alarms.

It starts with phone calls. Who do we call first? Who’s approved? Who can actually move right now? In this episode of Building Cyber Resilience in Health Care: A Leader’s Guide, Drex DeFord names a failure point many leaders only see once systems are already down. When response partners are not in place, teams lose time negotiating contracts instead of fixing problems. “If you don’t have an incident response retainer… you’re creating delays.” Drex’s point is simple. That work can be done ahead of time. When systems fail, the goal is to start fixing things immediately, not negotiate. In a real incident, seconds matter. Speed changes outcomes. A reminder that cyber resilience often comes down to what you sorted out before anything broke. #cyberresilience #healthcarecybersecurity #incidentresponse #HospitalOperations #healthit #healthcareleadership #operationalrisk