AI in Revenue Cycle Management: Win the Hard 10%, Automate the Easy 90% | Innovaccer RCM Podcast

What does it actually take to make AI work in healthcare revenue cycle management? Patrick Leonpacher, SVP of Product Management for Revenue Cycle Management at Innovaccer, sits down with Jeff Spight, Strategic Advisor at Innovaccer, for a candid conversation about where AI belongs in RCM, why point solutions keep failing, and why the revenue cycle really starts the moment a patient walks in the door. The conversation lands on a conviction at the center of how Innovaccer thinks about healthcare autonomy: AI can free the people who care from the administrative work that should not require a human, so they can spend their time on the work that does. That only happens when the data underneath is connected. When the clinical record sits in one system, payer policy in another, and claims status in a third, someone has to assemble the picture by hand on every claim. Patrick and Jeff make the case that you fix the fragmented process first, then let AI agents carry the repeatable volume while your best people work the exceptions that need judgment. The order matters, and it is the one most AI projects skip: people, process, technology. 0:00 Intro and Jeff Spight's background 1:01 Where AI actually fits in healthcare RCM 2:45 Redefining the revenue cycle: it starts when the patient walks in 4:31 The 'gremlins' in claims, and how AI learns the undefined 8:57 The 10 to 12% denial scorecard that never moves 9:56 The easy 90% vs. the hard 'four in forty' claims 13:00 You can't apply AI to a broken process 16:13 Putting your most valuable people on the right work 17:23 Shifting left: bringing data and context in earlier 20:29 AI scribing and the risk of 'note bloating' 22:33 RCM as the gatekeeper of your data 23:32 Sponsor at the right level 24:45 Skill-based routing vs. sorting claims by the alphabet 28:46 Why RCM has to be comprehensive 31:50 AI makes good people great, but people still drive it 35:16 Closing: people, process, technology, and committing now Subscribe for more conversations on AI and the business of healthcare. Learn more about Innovaccer's approach to healthcare autonomy in the revenue cycle: https://shorturl.at/56lNv #revenuecyclemanagement #rcm #healthcareai #agenticai #priorauthorization #autonomy #healthcareautonomy