How One NZ went from two system upgrades a year to 518 | Amazon Web Services

A million calls a month. Nearly one third of them never reaching the right place. For One NZ, that was the distance between a customer calling in and actually being heard, and a system that could only improve twice a year couldn't close it. This is the story of how One NZ rebuilt their customer experience on Amazon Connect and turned two chances a year to get it right into 518. In New Zealand, business runs on trust: being heard, belonging, never being left waiting. See how One NZ built a system that lives up to it. Learn more about Amazon Connect Customer: https://go.aws/4yMOa0s Subscribe to AWS: https://go.aws/subscribe Create a free AWS account: https://go.aws/signup Try AWS for free: https://go.aws/free Connect with an expert: https://go.aws/contact Explore more: https://go.aws/more Next steps: Explore on AWS in Analyst Research: https://go.aws/reports Discover, deploy, and manage software that runs on AWS: https://go.aws/marketplace Join the AWS Partner Network: https://go.aws/partners Learn more on how Amazon builds and operates software: https://go.aws/library Do you have technical AWS questions? Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb Why AWS? Amazon Web Services is the world’s most comprehensive and broadly adopted cloud, enabling customers to build anything they can imagine. We offer the greatest choice of innovative cloud capabilities and expertise, on the most extensive global infrastructure with industry-leading security, reliability, and performance. #AWS #AmazonWebServices #CloudComputing