SysGroup enables data-driven reporting with Zoho Analytics
How does a growing managed services provider gain complete visibility across CRM, support, finance, and operations without juggling multiple tools? See how SysGroup, a leading UK Managed Service Provider, transformed their business intelligence by unifying siloed data from multiple acquisitions into a single source of truth using Zoho Analytics. Managing cybersecurity, cloud hosting, and connectivity for hundreds of clients requires precision. In this case study, we dive into how SysGroup’s finance and management teams use Intelligent BI to create real-time internal reports and automated external performance dashboards for their customers. In this video, you’ll learn how SysGroup: Eliminated data silos across business systems Built cross-functional dashboards using Zoho Analytics Compared customer revenue with support ticket volume Enabled finance teams with WIP and invoicing reports Delivered role-based dashboards for leadership, service desks, and operations Visualized engineer locations using geo-maps Shared insights securely with teams and stakeholders This video is a must-watch for MSPs, IT service providers, business leaders, and analytics teams looking to scale operations and make smarter, data-driven decisions. Get 15-day free trial: https://www.zoho.com/analytics For updates, you can follow us on: LinkedIn: https://linkedin.com/showcase/zohoanalytics X(Twitter): https://x.com/ZohoAnalytics 00:00 Introduction to SysGroup 00:24 From Managed Services to Data & AI Solutions 00:59 Why SysGroup Needed Better Analytics 01:17 Choosing Zoho Analytics for a Single Pane of Glass 01:43 Connecting CRM, Desk, Projects, Books & People Data 02:14 Building Advanced Dashboards with SQL 02:46 Measuring Customer Revenue vs Support Tickets 03:04 Finance & WIP Reporting with Zoho Analytics 03:19 Dashboards for Leadership & Operations Teams 03:36 Using Maps to Track Engineers Across the UK 03:56 Visual vs Spreadsheet-Based Reporting 04:20 Real-Time Ticket Dashboards & Wallboards 04:36 Final Thoughts on Data-Driven Operations #ZohoAnalytics #BusinessIntelligence #MSP #DataAnalytics #ITServices #CustomerAnalytics #OperationalAnalytics #DecisionMaking #BI #genbi #genai