Automate Customer Conversations with Programatic SMS Messages - Bolt.new Workshop
In this Bolt.new Premium Customer Workshop, we build a real time customer messaging workflow using programmatic SMS, showing how your Bolt app can send important updates to customers and receive replies directly inside your dashboard. SMS is a powerful channel for time sensitive customer communication because messages are opened quickly and response rates are much higher than email. In this session, we use a medical practice dashboard as the example, where staff can notify patients when reports are ready, manage replies, and keep sensitive phone number data hidden unless explicitly revealed. By the end, you’ll have a working two way messaging flow powered by Telnyx, complete with outbound SMS, inbound webhooks, real time message updates, delivery status, quick reply templates, and basic response logic for qualifying customers before continuing the conversation. *What we’re building:* A Bolt.new medical practice dashboard that lets staff manage patient details, send SMS alerts, receive patient replies in real time, and automate simple response flows. We also use Google Stitch to create a design markdown file, connect Telnyx API secrets inside Bolt, configure messaging profiles and webhooks, and add safeguards for private phone number data. *Skills:* Programmatic SMS, Telnyx API, Webhooks, Edge functions, Real time messaging, Supabase real time, Secrets management, Design markdown, Google Stitch, Patient dashboards, Private data handling, Quick reply templates, Delivery status tracking, Prompt enhancement, Plan mode, Opus 4.7. *What You’ll Learn:* - Why SMS can be more effective than email for urgent customer notifications - How to create a Bolt dashboard for managing patients and customer conversations - How to use Google Stitch to generate a design markdown file for consistent UI decisions - How to connect Telnyx to a Bolt app using API keys and environment secrets - How to send outbound SMS messages from your app through an edge function - How to buy and configure a Telnyx phone number for programmatic messaging - The difference between toll free numbers and local numbers, including registration requirements - How to configure inbound webhooks so customers can reply by text message - How to display incoming replies in your Bolt dashboard in real time - How to show message delivery status once webhook events are connected - How to add quick reply templates for faster customer communication - How to implement simple response rules, like confirming a customer’s location before continuing - How to think about privacy, compliance, and responsible SMS usage when messaging customers *Timestamps:* 00:00 Introduction and Workshop Overview 02:04 Benefits of SMS Communication 03:42 Introduction to Telnyx Platform 06:07 Setting Up Bolt Project 15:02 Telnyx Account and Verification 24:09 Implementing Outbound Messaging 36:47 Configuring Inbound Webhooks 47:07 Compliance and Security Practices 50:25 Adding Logic and Screening 01:00:11 Summary and Closing *Workshop PDF Download* https://drive.google.com/file/d/1VN85Ue8Elr2ERICol25ePTuQnvg8pwJq/view?usp=drive_link *About Bolt* Bolt turns ideas into production software in minutes, entirely in your browser. No setup, no servers. Powered by WebContainers. *Connect with us:* X (Twitter): https://x.com/boltdotnew LinkedIn: https://www.linkedin.com/company/boltdotnew/ Questions? Check out our Support page: https://support.bolt.new #BoltNew #AIDevelopment #Prompting #WebDevelopment #NoCode #BuildWithAI #WebApps #SMS #Telnyx #Webhooks #CustomerMessaging #Supabase #GoogleStitch #ProgrammaticSMS