Standard Bank x Celonis | Transforming payments with Process Intelligence

See how Standard Bank is transforming cross-border payments with Celonis Process Intelligence—faster turnaround times, higher STP, and clearer visibility. In this customer story, Standard Bank shares how Process Intelligence became the “penny-dropping” moment that helped teams see payments operations end-to-end and pinpoint where friction was slowing things down. Starting with cross-border payments—the lifeblood of banking—the team connected APIs and data sources into the Celonis platform to uncover bottlenecks across the value chain. What they found was eye-opening: manual handoffs, legacy system constraints, and payment flows taking up to 55 hours to complete. With objective, data-backed insights, Standard Bank could prioritize the right fixes, empower process owners, and redesign flows for a digitally driven world—building an AI-ready foundation that’s flexible, agile, and built to scale. The results speak for themselves: • Turnaround times reduced from days to just a handful of hours • Straight-through processing (STP) rates improved to 90%+ on some flows (from under 30%) • Clearer process visibility to drive smarter growth and better customer outcomes If you’re a bank or financial services leader looking to modernize payments, increase operational efficiency, and move beyond “dead” process documentation, this video shows what’s possible with process mining and real-time process intelligence. 👍 If this was useful, like the video, subscribe for more transformation stories, and share your biggest payments challenge in the comments. #ProcessIntelligence #ProcessMining #PaymentsTransformation