Observability for IT governance: How an IT leader uses New Relic

As the Head of IT Governance at EveryMatrix, Tiberius (Tibi) Guiu's primary goal is to manage incidents and improve the team's overall efficiency. He shares how New Relic has become an essential tool for his team. Tibi explains how the platform's custom dashboards and metrics help his team accurately calculate downtime and determine the true cost of an incident. He also reveals how having clear, long-term visibility allows them to spot issues before they become full-blown emergencies. Learn how New Relic helps a team of any size improve its MTTR and take proactive measures to avoid incidents entirely. The Problem: Lack of a unified view makes it difficult to accurately measure downtime and determine the real cost of an incident. The Solution: New Relic dashboards provide visibility into historical data, allowing teams to anticipate and take action on potential issues before an alert is even triggered. The Result: Improved incident management, a 25% reduction in mean time to resolution, and the ability to take preventative measures that avoid costly incidents. Subscribe to the channel → https://www.youtube.com/c/NewRelicInc?sub_confirmation=1 Follow New Relic on: New Relic → https://newrelic.com Twitter → https://twitter.com/NewRelic LinkedIn → https://www.linkedin.com/company/new-relic-inc- Facebook → https://www.facebook.com/NewRelic