The Faster Way to Build Voice AI for Twilio and WhatsApp
A Twilio or WhatsApp call becomes a normal LiveKit room participant. No SIP trunk, no gateway to run, just your own webhook handler and one API call. Sign up for LiveKit Cloud: https://cloud.livekit.io/signup?utm_source=youtube&utm_medium=video&utm_campaign=devrel&utm_content=YmmWTzxhzFI LiveKit Connectors are generally available on LiveKit Cloud today, with two platforms at launch: Twilio Programmable Voice and WhatsApp Business Calling. This video covers what a connector does, why the call showing up as a CONNECTOR-kind participant is the whole idea, how the two media paths differ underneath (Twilio arrives over a Media Streams WebSocket, WhatsApp is WebRTC end to end), how agent dispatch travels inside the connect request, and when elastic SIP trunking is still the better choice for a greenfield Twilio setup. It closes with the full Twilio integration, which is a webhook, a ConnectTwilioCall, and a TwiML response. Built for teams already running Twilio call flows, and for anyone serving markets where customers call a business on WhatsApp instead of a phone number. If you already have a voice AI agent, it works on these calls unchanged, DTMF included. 📚 Resources 📚 Twilio Connector docs: https://docs.livekit.io/telephony/connectors/twilio/?utm_source=youtube&utm_medium=video&utm_campaign=devrel&utm_content=YmmWTzxhzFI WhatsApp Connector docs: https://docs.livekit.io/telephony/connectors/whatsapp/?utm_source=youtube&utm_medium=video&utm_campaign=devrel&utm_content=YmmWTzxhzFI Agent docs: https://docs.livekit.io/agents/?utm_source=youtube&utm_medium=video&utm_campaign=devrel&utm_content=YmmWTzxhzFI Warm transfer for connector calls is landing in LiveKit Agents. If you're already running call flows on Twilio, or building for a market where WhatsApp is the call channel, come find us in the LiveKit Community and tell us what you're building. 🤝 Join the Community: https://community.livekit.io/?utm_source=youtube&utm_medium=video&utm_campaign=devrel&utm_content=YmmWTzxhzFI #livekit #ai #voiceai