How Replicant scales your best agents with enterprise AI

Replicant helps contact centers capture what their best agents do differently, and scale it across every customer interaction. In this platform overview, you’ll see how Replicant: • Analyzes 100% of voice and chat conversations • Identifies what drives successful resolutions • Replicates top agent workflows into AI agents • Deploys the same AI across voice and chat • Continuously improves performance after launch Built for enterprise scale, Replicant combines large language model flexibility with deterministic guardrails for reliability, compliance, and brand safety. That’s why leading brands trust Replicant to automate over 50% of call volume and more than one billion minutes of customer service, without sacrificing quality. Learn more or request a demo: https://www.replicant.com 00:00 Replicating your best agents at scale 00:30 Visibility into 100% of conversations 00:45 Multimodal scoring: tone, empathy, noise 01:00 Learning from top performers 01:15 Designing AI agents in AI Studio 01:30 LLM flexibility with enterprise guardrails 01:45 Testing before deployment 02:00 One agent, voice and chat 02:15 Enterprise scale and real-world reliability 02:30 Continuous improvement flywheel 02:42 Why leading brands trust Replicant