How Helsana Cut Troubleshooting Time by 90% with Cisco ThousandEyes
Managing a complex network that spans on-premises, cloud, and remote home environments can often feel like a guessing game. Explore how Helsana, a leading Swiss health and accident insurance provider, moved past the "blame game" with external providers to regain control of their infrastructure. By deploying Cisco ThousandEyes, the Helsana network team gained the end-to-end visibility required to identify and resolve performance issues before they even impact the end user. In this video, learn how Helsana: - Achieved 90% faster troubleshooting across their entire network. - Reduced the volume of help desk tickets through proactive monitoring. - Streamlined collaboration with external partners using data-driven network snapshots. "As a network engineer, I now feel very comfortable that we can address any issues quickly. I would recommend this solution to any company faced with similar challenges. With ThousandEyes, you can know the unknown." — Markus Schellenberg, Network Engineer at Helsana. Learn more about Cisco ThousandEyes: https://www.cisco.com/site/us/en/products/networking/software/internet-cloud-intelligence/index.html Related links: Helsana Customer Story → https://www.cisco.com/site/us/en/about/case-studies-customer-stories/helsana.html?dtid=osclytb001772&ccid=cc010475 Cisco Thousandeyes → https://www.cisco.com/site/us/en/products/networking/software/internet-cloud-intelligence/index.html?dtid=osclytb001772&ccid=cc010475 Discover how Cisco is transforming industries with cutting-edge technology and business-driven innovation. Learn more: Cisco Official Site → https://www.cisco.com/?dtid=osclytb001772&ccid=cc010475 Cisco Products & Services → https://www.cisco.com/site/us/en/products/index.html?dtid=osclytb001772&ccid=cc010475 Cisco Solutions → https://www.cisco.com/site/us/en/solutions/index.html?dtid=osclytb001772&ccid=cc010475 Contact Us → https://www.cisco.com/site/us/en/about/contact-cisco/index.html?dtid=osclytb001772&ccid=cc010475 Follow Us on Social Media: Cisco LinkedIn → https://www.linkedin.com/company/cisco Cisco X → https://twitter.com/Cisco Cisco Instagram → https://www.instagram.com/cisco Cisco Facebook → https://www.facebook.com/Cisco Got questions or insights? Drop them in the comments—we'd love to hear from you! Don’t forget to like, subscribe, and hit the bell icon to stay updated on the latest with Cisco. #CiscoThousandEyes #NetworkVisibility #NetworkAssurance