[AMA] Kickstart Your AI Fluency: Exec Ops & HR Transformation with Zapier and Zoominfo

Register for upcoming Zapier Webinars here 👉 https://bit.ly/4kM4JU8 How do you move from "casual AI user" to "AI transformative leader"? In this capstone AMA of the Kickstart Your AI Fluency series, Bryce Vernon sits down with Cortney Hickey (Strategic Business Partner to the CEO, Zapier) and Satu Salminen (AI HR Transformation Lead, ZoomInfo) to discuss the real-world application of AI in executive operations and human resources. This session dives deep into the "AI Fluency Rubric," exploring how leaders can transition from simple task management to managing a fleet of background agents. You'll hear first-hand how ZoomInfo reduced HR support tickets by 40% using AI agents and how Zapier’s CEO office uses automated accountability mechanisms to stay strategically aligned. 💡 Key Takeaways 1️⃣ The AI Fluency Rubric: Why 100% of new Zapier hires are expected to be AI fluent and how to move from "Capable" to "Transformative". 2️⃣ Building an "Agent Fleet": How Cortney uses agents as "interns" to handle inbox triage, meeting management, and goal tracking. 3️⃣ HR Transformation at Scale: Satu's strategy for using hackathons and internal AI tools to drive cultural change at ZoomInfo. 4️⃣ Trust & Data Quality: Expert advice on access controls, data retention, and ensuring AI never sees what it shouldn't. 5️⃣ Human-in-the-Loop: Practical ways to pause automated workflows for manual approval, ensuring high-trust outputs. 🛠️ Resources & Links Webinar Deck: Download the Exec Ops & HR Use Case Deck AI Fluency Series: Watch the full series replay Upcoming Events: Join our next live session ⏳ Webinar Chapters 00:00 – Welcome & Icebreaker: Wins from the Community 05:45 – Meet the Experts: Cortney Hickey & Satu Salminen 10:15 – The AI Fluency Rubric for Exec Ops 15:30 – ZoomInfo’s AI Journey: Hackathons & CI Chat 21:10 – Where to Start: Identifying the "Pain Points" 26:50 – DEMO: Building a Weekly Strategic Alignment Agent 33:40 – Data Quality & Access Control: The "Golden Rules" of Trust 40:15 – Hallucination Mitigation: Human-in-the-Loop Workflows 46:30 – Moving from Pilot Purgatory to Org-Wide Embedding 52:45 – LIVE Q&A: Scaling AI Champions & Cold Email Triage 59:15 – Closing Thoughts: Responsibility vs. Outsourcing