How to redact PII from Voice Agent Conversations

Protect sensitive customer data without giving up visibility into your AI voice agents. PII Redaction for LiveKit Agent Observability automatically detects and removes personal information from call transcripts and audio recordings before they are stored. It uses the full context of each conversation to identify sensitive details, even when callers spell them out, split them across sentences, or correct themselves. Sign up for LiveKit Cloud: https://cloud.livekit.io/signup?utm_source=youtube&utm_medium=video&utm_campaign=devrel&utm_content=s2_1HCOzvdA In this demo, you’ll see how to: - Enable PII Redaction in your LiveKit Cloud project - Choose which categories of personal information to redact - Replace sensitive transcript content with clear labels - Mute sensitive audio while preserving conversational context PII Redaction supports 41 types of personal information across categories including names, contact information, credentials, financial details, locations, dates, and government identifiers. It is available at no additional cost with LiveKit Agent Observability on every plan. 📚 Resources 📚 Agent docs: https://docs.livekit.io/agents/?utm_source=youtube&utm_medium=video&utm_campaign=devrel&utm_content=s2_1HCOzvdA 🤝 Join the Community: https://community.livekit.io/?utm_source=youtube&utm_medium=video&utm_campaign=devrel&utm_content=s2_1HCOzvdA #livekit #ai #voiceai