First Conversational AI. Now Agentic AI. What's Next?

Long before Agentic AI became one of the biggest conversations in enterprise technology, Kore.ai was already helping organizations transform how they interact with customers and employees through Conversational AI. In this clip, Prasanna Arikala, CTO and Head of Product at Kore.ai, reflects on his journey with the company and what convinced him to join in the early days. What stood out was a bold vision from founder Raj Koneru: to build Conversational AI technology that could fundamentally change how enterprises operate. At that time, Conversational AI was not the established market category it is today. The technology landscape looked very different, and many of the capabilities businesses now take for granted were still emerging. Yet the opportunity to create meaningful impact through AI was compelling enough to inspire a long-term commitment to the mission. Over the years, the AI industry has experienced wave after wave of transformation. New technologies emerged, customer expectations evolved, and enterprise requirements became increasingly sophisticated. To keep pace, companies had to continuously adapt, rethink strategies, and embrace change. According to Prasanna, one of the most exciting aspects of the journey has been navigating those shifts and evolving alongside the market. From helping establish leadership in the Conversational AI space to earning recognition from leading industry analysts, the company has consistently focused on innovation and enterprise value. But the story did not stop there. As the next generation of AI capabilities began to take shape, the company pivoted again, this time toward Agentic AI. Around 2022, the focus expanded beyond conversations to intelligent AI agents capable of taking action, completing tasks, and supporting complex enterprise workflows. Today, the vision is entering a new chapter with the launch of a platform designed for building, deploying, and managing AI agents at enterprise scale. This is more than a story about technology. It is a story about seeing opportunities before they become obvious, adapting to change, and continuing to innovate as the AI landscape evolves. Watch the full clip to hear Prasanna Arikala share insights from a journey that spans the rise of Conversational AI and the emergence of Agentic AI. What do you think will be the next major evolution in enterprise AI? #AgenticAI #ConversationalAI #EnterpriseAI #ArtificialIntelligence #AIInnovation #FutureOfWork #CustomerExperience #EmployeeExperience #Automation #FutureOfAI #kore_ai