Scaling Agentic AI in Modern Customer Support

What does it really take to move AI agents from promising pilots to production-ready customer support systems? In this ODSC session, Leonardo De Marchi, VP of Labs at Thomson Reuters, explores the challenges of scaling agentic AI in customer support—from selecting the right technology to rethinking the entire customer journey. Drawing on his experience leading AI and data science initiatives, Leonardo examines how organizations can evaluate different approaches to AI-powered support, improve customer experience, and measure return on investment. Watch to learn what businesses should consider when moving beyond AI experiments to customer support systems that deliver measurable value. ------------------------------------------------------------------------------------------------------------- Visit our website and choose the nearest ODSC event to attend and experience all our training and workshops: https://odsc.ai To watch more videos like this, visit https://aiplus.training Sign up for the newsletter to stay up to date with the latest trends in data science: https://opendatascience.com/newsletter/ Follow us online! • Facebook: https://www.facebook.com/OPENDATASCI • Instagram: https://www.instagram.com/odsc/ • Blog: https://opendatascience.com/ • LinkedIn: https://www.linkedin.com/company/open-data-science/ • X (twitter): https://x.com/_odsc