What is a True Agent?

Most automation still operates under rigid rules but that model is beginning to change. Vivienne Wei from Salesforce explains how agentic AI goes beyond the traditional "if this, then that" logic. It utilizes systems that can reason, adapt, and respond to changing conditions in real time. For instance, a traditional system simply provides directions while an agentic system can adjust plans and manage downstream actions without needing further instructions. This transition fundamentally alters how businesses approach control, reliability, and trust in AI systems.