How doxy.me turned realtime from a liability into a strategic asset

Doxy.me is a browser-based telemedicine platform trusted by hundreds of thousands of providers around the world. As usage scaled, unreliable realtime infrastructure was causing message delays, ghost notifications, and outages - impacting care delivery and engineering morale. By partnering with Ably, doxy.me rebuilt its realtime stack in under six months, cutting costs by 65%, eliminating errors, and transforming a once-feared system into a core strength. Music content ID code: DFH9U4TLPCQJDA2D About Ably Ably is the definitive realtime experience platform. We power more WebSocket connections than any other pub/sub platform, serving over a billion devices monthly. Businesses trust us with their critical applications like chat, notifications and broadcast - reliably, securely and at serious scale. https://ably.com