AI Bot Attacks: How Agent Protocol DDoS Could Shut Down Call Centers

What happens when AI bots overwhelm a contact center with thousands of automated calls? As AI agents become more sophisticated and interconnected, a new security threat is emerging: agent protocol DDoS attacks. Malicious bots could exploit automated communication systems to flood contact centers, disrupt customer service, and overwhelm critical business operations. In this clip from Modulate's Voice AI discussion, CEO Carter Huffman and AI Sales Leader Don Terry explore how AI-powered bot attacks could create new vulnerabilities for enterprise contact centers—and why traditional security measures may not be enough. For organizations deploying Voice AI, agentic AI, and contact center automation, protecting customer interactions increasingly requires real-time visibility into who's communicating, how agents are behaving, and when suspicious activity emerges. At Modulate, we're advancing real-time voice intelligence to help enterprises identify conversational risks, strengthen trust and safety, and navigate the evolving security challenges of AI-powered communication. Learn more: https://www.modulate.ai