AI Phone Agents: Eliminate Hold Times & Automate Calls

What if you never had to wait on hold for customer service again? AI phone agents are changing how businesses handle everyday calls—from scheduling appointments and answering routine questions to managing customer requests and automating contact center workflows. In this clip from Modulate's Voice AI discussion CEO Carter Huffman and AI Sales Leader Don Terry explore how AI-powered phone agents could reduce hold times, improve customer experiences, and help businesses deliver faster, more efficient service at scale. For contact centers, financial services, insurance, and other customer-facing organizations, the opportunity is significant. But as more conversations are handled by AI, businesses also need to address security, transparency, fraud prevention, and customer trust. At Modulate, we're advancing real-time voice intelligence to help organizations understand conversational context, identify potential risks, and build safer, more trustworthy interactions between humans and AI. Learn more: https://www.modulate.ai