Catching problems before clients do: Pega's Grafana Cloud story

Pega runs mission-critical case-management applications for telecom, healthcare, insurance, and government clients at enormous scale — 1,600+ users, 10,000+ clusters, 150,000+ pods, and ~120TB of telemetry ingested monthly. In this ObSessions Boston talk, Pega product manager Satya Mishra explains how Grafana Cloud, Grafana Assistant, and Adaptive Metrics/Logs help Pega govern dashboard sprawl, control cardinality costs, and work toward detecting problems before clients ever report them. Chapters: 00:00 – Who is Pega? Intro and the Blueprint app-builder demo 14:13 – Back to the slides: Pega's "one brain" architecture 16:12 – Pega by the numbers: 3M+ users, 45 regions, 24+ certifications 17:23 – Pega's cloud architecture — and the piece that's missing 18:31 – The trick question: it's monitoring and observability 19:36 – Live demo: investigating a real Apdex drop 22:20 – Pega's Grafana usage by the numbers 23:30 – Lessons from 5-6 years with Grafana 24:28 – Adaptive Metrics and Logs cut cardinality costs 25:26 – Taming 2,000+ dashboards with governance and PII access control 26:16 – What's next: monitoring AI agents, automating SLA reports