First Block: Interview with Jamie Hall & Steve Hind, Co-Founders of Lorikeet

To learn more about how Notion is supporting startups, visit: https://ntn.so/firstblockapac Welcome to First Block, a Notion series where founders from the world’s leading companies share what it was like to navigate the many firsts of their startup journey and what they learned along the way. In this episode, Billie Moffatt sits down with Lorikeet co-founders Jamie Hall and Steve Hind in Sydney, Australia, to unpack how they built an AI customer support company in one of the market’s most competitive categories. They share how close observation of real support teams helped them find a differentiated wedge and what they learned from launching with complex healthcare and fintech customers. Jamie and Steve also discuss building a startup from Australia, hiring in the age of coding agents, and staying focused on real customer pain while the market moves at breakneck speed. Timestamps 00:00 Introduction 01:21 What Lorikeet does 02:24 The founding insight 05:38 Product philosophy & hot takes 08:40 Finding product-market fit 12:39 Building the team & culture 16:10 Scaling from Sydney to SF to London 19:58 AI-first operations 24:26 The hard stuff 26:57 Advice block