How to Create an AI Inbox Triage System for Lifecycle Marketing Teams with Zapier

Thank you replies. Angry responses. Pricing questions. Data deletion requests. Lifecycle teams send a lot of email — and the replies don't stop coming. In this live build session, Leah Miranda (Manager, Demand Gen and Lifecycle, Zapier) shows how to build a Zapier workflow that uses AI to classify every inbound reply, route it to the right team, and draft an empathetic response for human review — in about 10 minutes of setup time. The result: no reply goes unread, no sales lead gets buried in an unmonitored inbox, and your team spends its time approving good responses instead of writing them from scratch. What you'll learn: - How to build an AI agent that classifies email replies into categories: feedback, sales leads, unsubscribes, praise, out-of-office, and unknown - How to route classified replies automatically to sales, support, lifecycle, or compliance teams - How AI drafts empathetic responses for human approval before anything gets sent - Why pitching this to stakeholders works better when you focus on problems solved rather than features used