The Biggest AI Product Failure Mode

The chat window is the most impressive interface in software right now. It is also the reason most people still barely use AI. Because it requires a decision. Stop what you are doing, go somewhere else, describe your situation from scratch, then carry the answer back by hand. On the latest Talking AI clip, Lane Shackleton names that decision as a failure mode. The Head of Superhuman Docs is not arguing the chat window is bad. He is arguing that needing to visit it is a tax the mass market will not pay, however good the thing on the other side is. What he wants instead is the capability arriving in the surface you were already in, whether that is a document, a mail client, or a Slack thread. He calls it the last mile of AI. The best interface for AI might be no new interface at all. #AINative #AIAgents #TalkingAI #SuperhumanDocs #KnowledgeWork