Metrics Masterclass: Proving Legal’s Strategic Value

Legal operations leaders from Expedia and Heineken recently joined Ironclad's General Counsel Jasmine Singh for an in-depth discussion on how legal teams can demonstrate strategic value through metrics and data. The panelists shared practical frameworks for tracking meaningful metrics across commercial contracts, procurement, and operational efficiency, while exploring how to translate legal work into the language of business outcomes. Here are a few key takeaways from their conversation.