Xccelerate'26 | Sharon Economides on What Healthcare Gets Wrong About Listening to Patients

Sharon Economides has spent her career in healthcare, from clinical roles to patient experience leadership at one of the largest health systems in the US. That path gave her a clear view of where the system breaks down: not in the data, but in how organizations listen. In this episode, Sharon makes a distinction that sounds small but changes everything, moving from patient perceptions to patient perspectives. Perception implies judgment. Perspective honors that someone's experience is their truth. She breaks down what it actually takes to build a culture that hears patients, not just surveys them, and why most healthcare organizations are still getting this wrong. 📍 Explore more about Xccelerate: https://innovaccer.com/xccelerate-sessions?utm_source=Youtube&utm_medium=organic&utm_campaign=XccSessions26 #PatientExperience #HealthcareLeadership #HealthcareInnovation #Xccelerate26