How Deutsche Telekom is bringing voice AI across its business with ElevenLabs

Europe's largest telecommunications company is bringing AI into the network itself, into the contact center, and to its consumer app. Its AI call assistant runs on ElevenLabs, embedded in the network so it works on any mobile device that can make a call. That brings customers: Live assistance during calls Real-time translation Call transcription and summaries Deutsche Telekom has also brought ElevenLabs into their customer service operations. The voice quality keeps customers on the line with the AI agent, giving the agents the opportunity to resolve their questions end to end. What began as a set of app features in early 2025 has grown into an integration at the core of Deutsche Telekom's services. For two companies with deep ties to and investments in voice, the partnership continues to expand. What began as a set of app features in early 2025 has grown into an integration at the core of Deutsche Telekom's voice services. For two companies with deep ties to and investments in voice, the partnership continues to expand. Learn more: elevenlabs.io/blog/deutsche-telekom Chapters: 0:00 Rethinking the voice call 0:35 The partnership 1:52 Real-time translation 2:23 In-call assistant and call summaries 2:56 Carrier-grade voice AI 3:31 Consumer app experiences 4:07 Earning trust in the contact center 4:44 How the teams work together Join the Community • Discord – https://discord.gg/hPE7yT33Qc • Reddit – https://www.reddit.com/r/ElevenLabs/ Links & Resources • ElevenLabs – https://elevenlabs.io/ • Docs & API – https://elevenlabs.io/docs/ • Blog – https://elevenlabs.io/blog/ Connect with ElevenLabs • Subscribe – https://www.youtube.com/@elevenlabsio?sub_confirmation=1 • Instagram – https://www.instagram.com/elevenlabsio • TikTok – https://www.tiktok.com/@elevenlabs • X – https://x.com/elevenlabs About ElevenLabs ElevenLabs is the leading AI voice platform for realistic, context-aware speech generation. Creators, developers, and enterprises use our tools to design voices, dub content, and build expressive AI video and audio workflows.