Sistecrédito levels up CX with Genesys Cloud — and sees NPS jump eight points

By unifying channels and orchestrating customer journeys, Sistecrédito transformed how it serves millions of Colombians — delivering faster resolutions and more trust-building experiences at scale. The financial services firm is seeing measurable results, including an eight-point increase in Net Promoter Score (NPS) and about $30,000 in monthly savings, while advancing financial inclusion.