Genesys Cloud Agentic Virtual Agent, powered by large action models: Deliver end-to-end resolutions

Most AI agents can answer simple questions, but they struggle when conversations get complex or move across channels.   Genesys Cloud™ Agentic Virtual Agent can go beyond generating responses by delivering complete customer requests –– autonomously and with enterprise-grade control.  Agentic virtual agents can understand intent, take multi-step action and adapt in real time –– even as conversations change or move between digital and voice channels. Built on large action models (LAM), they reduce unnecessary handoffs, keep context intact and deliver end-to-end resolutions customers expect.   In this video, you’ll learn how Genesys Cloud Agentic Virtual Agent can:   ✅  Move from answering questions to completing full tasks.  ✅  Carry complete context across digital and voices channels.  ✅  Operate with built-in guardrails for safe, explainable autonomy.  ✅  Advance its understanding and achieve identity resolution across channels.   This is the next generation of customer experience: agentic virtual agents designed to deliver outcomes, not just answers.   🔗 Explore more:   👉 Blog: https://www.genesys.com/blog/post/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent 👉 Product overview: https://www.genesys.com/resources/genesys-cloud-agentic-virtual-agent-overview 👉 Demo: https://www.genesys.com/resources/genesys-cloud-agentic-virtual-agent-demo