AI and CX: How to redefine the future of customer experience

How is AI transforming customer experience (CX) and how can your business take advantage of it?   In this video, we explore the powerful intersection of CX and AI, highlighting the real-world use cases, emerging trends and strategies businesses can adopt to elevate their customer interactions.  We’ll answer the following questions:   ✔️ What role is AI playing in customer experience right now?   ✔️ What are the most impactful use cases?   ✔️ How can businesses successfully implement AI in their CX systems?   ✔️ And finally, what does the future of AI-driven CX look like?  Learn more about CX and AI:  👉  https://www.genesys.com/blog/post/the-future-of-cx-how-ai-will-redefine-customer-experiences-in-2025  👉 https://www.genesys.com/blog/post/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency   Discover Genesys Cloud™ AI solutions:   ✅ https://www.genesys.com/genesys-cloud    ✅ https://www.genesys.com/capabilities/ai-and-automation   Chapters: 00:00 - 00:55 - Introduction 00:55 - 02:18 - The current role of AI in customer experience 02:18 - 04:00 - The most impactful AI use cases in CX today 04:00 - 05:30 - How businesses can implement AI effectively 05:30 - 07:43 - The future of AI-driven CX Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.