IT's role in making AI work across the entire business

When IT owns the tooling decisions, the rollout plan, and the ongoing support, AI adoption tends to go a lot smoother. 🔗 See how enterprise teams manage AI at scale: https://tray.ai/platform At Zuora, the full budget for internal AI operations sits with IT — including tooling choices, commercial decisions, and deployment. Head of Infrastructure Mark Gill walks through what that ownership looks like in practice: planned rollouts, company-wide ramp-up sessions, ongoing coffee talks and brown bag sessions for questions, and hands-on help when teams are ready to deploy their ideas. It's a service model, not a gatekeeper model. IT isn't approving or blocking every idea — they're making sure people have what they need to build well and keep moving. #ITLeadership #TrayAI #EnterpriseAI #AIGovernance #AIAdoption #AIStrategy #WorkflowAutomation #AIOperations --------------------------------- Learn more about Tray: https://tray.ai/ Follow Tray on Twitter: https://x.com/tray Follow Tray on LinkedIn: https://www.linkedin.com/company/tray-ai/