The conventional wisdom about AI ROI that keeps letting teams down

Tray
5 views • June 25, 2026

The most common assumption about AI ROI is also the one most likely to leave teams disappointed. 🔗 Learn what AI adoption actually requires: https://tray.ai/platform Zuora’s Head of Infrastructure Mark Gill doesn't sugarcoat it: immediate ROI from AI is the exception, not the rule. Just deploying a tool and waiting for it to change things doesn't work. The teams that see results are the ones that stay governed, specific, and actively involved in the process, not the ones that hand off a tool and move on. He also pushes back on the idea that AI will quickly reduce headcount or fundamentally change how work gets done overnight. The timeline most people assume isn't realistic. What is realistic: disciplined, use-case-by-use-case progress that compounds over time. #AIStrategy #TrayAI #EnterpriseAI #AIAdoption #ITLeadership #AIGovernance #WorkflowAutomation #AgenticAI --------------------------------- Learn more about Tray: https://tray.ai/ Follow Tray on Twitter: https://x.com/tray Follow Tray on LinkedIn: https://www.linkedin.com/company/tray-ai/

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