Deploy agents where employees are already working with AI

Your team is already using AI tools. The question is whether those tools can access your systems securely. 🔗 Watch the full webinar: https://www.youtube.com/watch?v=mIk1pDcr30I In this clip, Marcus Dubreuil from J.W. Pepper walks through their production IT support agent running in Microsoft Copilot. This isn't a standalone tool employees need to learn. It's integrated directly into the AI interface they're already using. The agent connects to SharePoint for knowledge base access and uses Tray as an MCP server to interact with Freshservice and ClickUp. Employees can get help, create tickets, and update systems without leaving their workflow. The setup includes both direct connector tools and custom workflow tools that handle complex operations. You'll see why meeting users where they already work matters more than building the perfect standalone agent. When agents integrate into existing tools like Microsoft Teams or Copilot, adoption happens naturally because there's nothing new to learn. This approach shows how Agent Gateway lets organizations provide governed access to enterprise systems through the AI tools employees have already adopted, whether that's Copilot, Claude, or other platforms. #MicrosoftCopilot #TrayAI #AgentGateway #ITSupport #MCPIntegration #SlackAgents #WorkflowAutomation #EnterpriseAI #AIAdoption #ITAutomation --------------------------------- Learn more about Tray: https://tray.ai/ Follow Tray on Twitter: https://x.com/tray Follow Tray on LinkedIn: https://www.linkedin.com/company/tray-ai/