Why prompts alone can't teach agents your business logic

AI agents have access to your systems, but they don't understand how your company actually uses them. That's where workflows become essential. 🔗 Watch the full webinar: https://www.youtube.com/watch?v=mIk1pDcr30I In this clip, Marcus Dubreuil from J.W. Pepper explains why even well-trained agents struggle without structured workflows. An agent might have API access to your CRM, ticketing system, and databases, but it doesn't know your company's specific processes for using those tools together. You can spend days writing system prompts trying to explain every edge case and business rule, or you can build workflows that add determinism back into the process. When agents trigger workflows instead of making hundreds of independent decisions, you get predictable results and cleaner implementations. This is why J.W. Pepper chose an iPaaS approach with Tray. Instead of giving agents 500 different MCP tools and hoping they figure it out, they built fine-tuned workflows that handle complex actions correctly every time. The agent focuses on understanding user intent, and the workflow handles the business logic. If your team is building agents that need to perform multi-step operations across your systems, this explains why workflows matter more than prompt engineering alone. #WorkflowAutomation #TrayAI #AIAgents #MCPIntegration #iPaaS #AgentBuilder #BusinessLogic #AIWorkflows #EnterpriseSystems #DeterministicAI --------------------------------- Learn more about Tray: https://tray.ai/ Follow Tray on Twitter: https://x.com/tray Follow Tray on LinkedIn: https://www.linkedin.com/company/tray-ai/