How JW Pepper governs MCP adoption across teams

Shadow AI and MCP adoption often spread faster than IT teams can govern them. In this customer case study, J.W. Pepper shares how they put structure around MCP early while still enabling teams to build useful AI agents. 🔗 Learn about Tray Agent Gateway: https://tray.ai/platform/agent-development/merlin-agent-builder#agent-hub In this on-demand session, Marcus Dubreuil, Director of Systems Architecture at J.W. Pepper, walks through how his team moved from scattered MCP experiments to a centralized, governed approach using Tray Agent Gateway. You’ll see a real IT support agent running in Microsoft Copilot that pulls context from SharePoint, creates and updates tickets in Fresh Service, looks up orders across multiple backend systems, and handles complex workflows with clear access controls and visibility. Marcus shares how they shifted from "vibe-coded" MCP servers with full system access to composable workflow tools that add determinism where it matters. Instead of trying to prompt an agent through every edge case, they built microservice-style workflows that handle business logic while letting the LLM focus on understanding user intent. You'll learn why they chose an iPaaS approach over standalone MCP tools, how they balance read-only connectors with custom workflow tools, and what changed when they stopped treating AI as a technical challenge and started treating it as a service layer for the entire organization. Tom Walne, Product Director from Tray covers the Agent Gateway roadmap, including OAuth support for user-level permissions, agent-to-agent orchestration, and how teams can expose agents as discoverable services across the organization. If your team is dealing with ungoverned MCP sprawl or trying to figure out how to scale AI adoption without losing control, this shows exactly what that looks like in production. #MCPServers #TrayAI #AgentGateway #AIGovernance #MicrosoftCopilot #EnterpriseAI #ITAutomation #AgentOrchestration #B2BAI #WorkflowAutomation --------------------------------- Learn more about Tray: https://tray.ai/ Follow Tray on Twitter: https://x.com/tray Follow Tray on LinkedIn: https://www.linkedin.com/company/tray-ai/